Manifesto 2.4
by Stormo Studio

All our products are packaged carefully in boxes or special crates, to protect the items during the shipment. Orders are processed automatically, and the delivery times may vary in relation to the order conditions. Pulkra will send a confirmation e-mail when the goods are shipped; a link enclosed with the message can be used to track the order’s progress.
If the delivered product is damaged, it can be returned within no later than 14 days from the delivery date, using the relevant form inside the package and carefully observing the straightforward instructions provided. For further information and details, we kindly invite you to read the dedicated section.

Pulkra guarantees the shipment, including bulky objects (e.g. tables, bathtubs, shower trays), within 7-12 weeks. For small objects, the delivery times may vary in relation to the warehouse stock.

Pulkra shall not be held liable for any excise duties and taxes applied in the country of destination. The customs authorities may request personal information (such as EIN, IRN or SSN) for their procedures. Once we receive the order confirmation, we will send an e-mail with all the necessary information for proceeding with the shipment. Pulkra shall not be held liable for any delays in delivery due to customs procedures, nor guarantees that all shared information is complete or fully up-to-date for the country of residence. In case of doubts as to the regulations in force in the country where you intend purchasing, you may directly contact our customer care service for further information.

The product installation service is available on request by contacting our customer care service at the e-mail address customercare@pulkra.it. It is also possible to download the installation manuals, included in the Technical Sheet, directly in the dedicated section.